Privacy Policy

Effective Date: 1st January 2025

At SendMonk, accessible at https://sendmonk.tech, we are committed to protecting your privacy and safeguarding any information you share with us. This Privacy Policy outlines how we collect, use, and protect your information when you use our services. By accessing or using SendMonk, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect only the information necessary to provide and improve our services. This includes:

1.1. Personal Information

• Email Address: Used for account registration, communication, and service updates.
• Payment Information: Collected and processed securely by our payment providers for subscription management.

1.2. Automatically Collected Information

When you use our website, we may collect technical data such as:

• IP address
• Browser type
• Operating system This information is used for troubleshooting and improving service performance.

2. How We Use Your Information

The information we collect is used for the following purposes:

1. Account Management: To create and maintain your account.
2. Payment Processing: To manage subscription payments securely.
3. Service Updates: To send important updates about your hosted instance or our services.
4. Troubleshooting: To diagnose and resolve technical issues.

3. Data Sharing and Disclosure

We respect your privacy and do not sell, trade, or share your personal information with third parties, except:

1. Payment Providers: To process payments securely.
2. Legal Compliance: To comply with legal obligations or respond to lawful requests by public authorities.

4. Data Security

We take appropriate technical and organizational measures to protect your information against unauthorized access, loss, or misuse. While no system is completely secure, we continuously monitor and improve our security measures.

5. Cookies and Tracking

We do not use cookies or third-party tracking tools for analytics or advertising. Any data collected is directly related to providing core services.

6. Your Rights

As a user, you have the following rights regarding your personal data:

1. Access: Request access to the information we hold about you.
2. Correction: Request corrections to inaccurate or incomplete data.
3. Deletion: Request deletion of your data, except where retention is required by law (e.g., payment records).
4. Data Portability: Request a copy of your personal data in a portable format.

To exercise these rights, contact us at [email protected].

7. Data Retention

We retain your information only as long as necessary for:

• Providing the service.
• Complying with legal obligations (e.g., payment record retention).

8. Changes to This Privacy Policy

SendMonk reserves the right to update this Privacy Policy at any time. Significant changes will be communicated to users via email or announcements on our website. Continued use of our services after such updates constitutes your acceptance of the revised policy.

9. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

• Email: [email protected]
• Website: https://sendmonk.tech